Let go of your customer onboarding

I was talking to a good friend and owner of a Fractional CFO practice who specializes in bookkeeping and tax. He's got a great head on his shoulders and is trying to push himself to grow his business and, as he puts it, "get out of the weeds".

He's considering hiring someone at about $175,000 per year to come and run his business while he moves into another consulting role full time. We broke down the role into two parts: onboarding and team management.

Both of these solutions are easily solvable with a good outsourcing partner, and here's why.

Out of one...many

One person only has a limited number of hours before they eventually crash, and moving 80% of the owner's role to something else isn't going to really change the culture or workload, it just moves it over to someone else. That person will eventually become overwhelmed and request (require...) supporting staff. A situation like this does not really change the business for the better, it just exacerbates and existing problem which could cause burnout down the road.

A good outsourcing partner has already recognized this problem and is able to bring more than one skill set to the table. There's a need for a senior manager to take over running the business, and there's an administrative role to onboard and offboard clients. For a similar price or less, this could be provided.

Reduce training

When hiring a new role, there's usually a 2-3 month period, especially in the accounting space - to onboard a new employee. New employees need to learn you, your business, and make their work their own. Normally, this includes some feedback and changes to your processes which you've worked so hard to put together. Can you be sure that it will all work as you want it to?

Outsourcing partners can cut this time down dramatically as they're already performing this task! Outsourcing partners are not not just another body, but they bring experience, systems, and processes with them that already work. While there will be changes to tailor the process to you, work can begin almost immediately and with limited onboarding time needed depending on the size of your practice.

Turnover the turnover problems

The dreaded turnover conversation is probably one of the most difficult out there. What happens when your expensive partner decided that they are burned out and aren't interested in working anymore. You've moved on to something else and now you're left to pick up the pieces. Especially at the beginning, this is the most likely and impactful risk on the table. It's hard to replace a $175,000 hire overnight.

Outsourcing partners reduce this risk and even if someone leaves, you're not left high and dry. Your partners have a service to give you, and they'll be there to provide it.

Keep your money and outsource your customer onboarding

A $175,000 hire is going to cut into your take-home profit. Truthfully, there's no reason for that. You don't need to be replaced, what you need is to delegate. That's where your outsourcing partner comes in to support customer onboarding. Let your outsourcing partner, who can work for less while providing the same service, help you manage your business.

Remember, you can't outsource yourself, but you can outsource your tasks. Agile Accounting Services specialized in Outsourcing for Fractional CFOs and CPAs. Contact Us today for a free consultation on how outsourcing can help you grown your business.